Meet the Team

Wendy Norton

Director of Clinical and Customer Operations

As Head of Health Coaching, Wendy has operational and developmental responsibility for our team of remote Health Coaches.

Wendy is a Registered Nurse with over 25 years of experience in both public and private practice areas; working primarily in Intensive Care and Surgical Directorates. Wendy has led several programmes delivering Shared Decision Making or Long-Term Condition management through Health Coaching, working with both private and NHS patients. Recent roles include; Senior Manager, Provider Management, Bupa Healthcare Partnerships. Clinical Service Manager, Bupa Healthcare Commissioning, Lead Service Manager and Bupa Health Dialog.

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Wendy Norton

Wendy Norton

Director of Clinical and Customer Operations

Ben Coyle

Chief Medical Officer

Dr Ben Coyle is our Chief Medical Officer and is a GP by background.  A partner in a practice and GP trainer until 2014.  He left to pursue a portfolio career and now combines his ongoing GP clinical work with his work for Totally Health, his private cosmetic clinic, as well as pursuing some clinical interests.

While working as a GP in Leicester City, Dr Ben also worked for the Leicester City Clinical Commissioning Group as the GP Mentor for Cardiovascular Disease, clinically leading a programme in which city GPs and Practice Nurses were upskilled to confidently manage cardiovascular conditions, especially atrial fibrillation and heart failure, in primary care.  An award winning programme, the upskilling led to over a 100% increase in the number of people diagnosed with atrial fibrillation, and through better management many strokes have been prevented and associated ill-health avoided.

Prior to this he worked as an interim Medical Director for Leicester City Community Health Service and served as the Clinical Lead for the Urgent Care Centre in Leicester.

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Ben Coyle

Ben Coyle

Chief Medical Officer

Declan Gilhooly

Head of Finance
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Declan Gilhooly

Declan Gilhooly

Head of Finance

Tracey Downes

Clinical and Customer Account Manager
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Tracey Downes

Tracey Downes

Clinical and Customer Account Manager