Special commendation at the National Association of Primary Care Awards

Totally Health are delighted to be involved with a project which yesterday won a special commendation at the National Association of Primary Care Awards.

Totally Health Ltd and Manor Medical Centre won the special commendation in the “Pathway Innovation of the Year” category, at the prestigious awards held in Birmingham last night. The panel of judges from the National Association of Primary Care awarded it in acknowledgement of the “fantastic job being performed by the team”.

The project comprised of a clinical health coaching programme for patients with long term health conditions commissioned by Parker Drive Practice & Manor Medical Centre, Leicester City CCG, delivered by the team at Totally Health.

Interim results from the project, which launched in September 2015, are impressive with an evaluation of the GP practice showing a 100% reduction in attendances at A & E, an 80% reduction in Home Visits and a 57% reduction in attendances at Out of Hours.

The aims of the GP Practice were to provide additional support for their patients with these chronic diseases, reduce number of Out of Hours and A&E attendances and reduce the number of unplanned hospitals admissions.

Ensuring that patients were better educated about their condition and had a greater insight into the access to specialist medical support was a key part of the work and patient improvements from the project included 95% of patients showed an improvement in their management of diabetes and was evidenced through the latest HbA1C results.

Emma-Jane Roberts, Chief Operating Officer of Totally Health Ltd, the provider of the health coaching service, said: “The service is testament to how services external to the NHS and those within it can be integrated successfully to not only deliver high quality care to patients, but patients get the support of managing their own condition at home. We are really pleased that the service is working and patients with long term conditions are managed proactively. The whole team is delighted with the recognition of our success from the National Association of Primary Care Awards”.